SBI Seva Sarthi (Permanent)

SBI Seva Sarthi Jobs offer opportunities in customer service and branch-support activities within the banking environment. The role involves assisting customers, understanding their basic requirements, providing information about banking services and guiding customers toward the appropriate banking counter or service channel.

Candidates may also assist customers with digital banking services and basic banking procedures. SBI's official career information includes customer-support and sales roles within its recruitment structure.

• Graduate or equivalent qualification, as specified by the particular vacancy.

• Good communication and customer-handling skills.

• Basic computer knowledge.

• Basic understanding of banking services.

• Ability to communicate clearly with customers.

• Knowledge of the local/regional language may be preferred.

• Customer-friendly and professional attitude.

• Ability to work in a bank branch environment.

• Freshers and candidates with relevant customer-service experience may be considered, subject to the vacancy requirements.

• Candidates should be able to follow banking procedures and instructions.

• Welcome and assist customers visiting the bank branch.

• Understand customer requirements and provide appropriate guidance.

• Direct customers to the relevant counter, department or bank officer.

• Assist customers with basic banking forms and procedures.

• Guide customers about digital banking services such as UPI, ATM and Internet/Mobile Banking.

• Provide basic information about banking products and services.

• Support smooth customer movement and branch-level customer service.

• Handle basic customer queries and refer complex issues to the concerned bank staff.

• Maintain professional communication with customers.

• Support day-to-day customer service and branch operations.